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I paid but my order is not active

Choose “Payment or order” and include your order reference. A person will check the payment and provisioning records. A blockchain transaction alone does not prove the merchant received the funds.

How will I get a reply?

After verifying your email, keep this page open or return to it later to view your case and any agent replies.

Can I send account secrets?

Do not include passwords, recovery phrases, or private keys. Share an order or transaction reference instead.

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