Current answers with their sources. For an order or payment issue, contact a human operator.
Support
Open Support, enter your name and email, and use the one-use verification link sent to that address. The link expires after 15 minutes and works in the browser where you requested it. Once verified, send your question and keep the case ID for follow-up. Payment and provisioning problems go to a human operator.
Reviewed 2026-10-11 · Source
Payments
Bitcoin checkout is temporarily unavailable while GhostHosts verifies control of its receiving wallet. Do not send Bitcoin to an old checkout address or a wallet address shared in chat. If you already paid, contact support with your invoice ID and transaction ID so an operator can check the payment and order separately.
Reviewed 2026-10-11 · Source
Payments
BTCPay can generate a new Bitcoin address for each invoice from a connected wallet's extended public key. A confirmed transfer to an invoice address shows customer payment; it does not, by itself, prove GhostHosts controls that wallet. Contact support with the invoice ID and transaction ID for a human review.
Reviewed 2026-10-11 · Source
Payments
The currently available card offer is a prepaid Shared Starter term shown on the Pricing page. Card purchases are one-time and do not renew automatically. Check the current price and term on Pricing before ordering; contact support if your order or charge looks wrong.
Reviewed 2026-10-11 · Source
Domains
A domain points to hosting through DNS records such as A or CNAME records at your DNS provider. Confirm the correct target with a GhostHosts operator before changing records. GhostHosts requires domain ownership review and operator activation of website routing and TLS; opening a ticket does not activate the domain.
Reviewed 2026-10-11 · Source
Orders
Sign in to your GhostHosts dashboard to view the order status. A paid invoice and working hosting are separate steps, so contact support with your order ID if provisioning is pending or failed. A human operator will review payment and fulfillment evidence.
Reviewed 2026-10-11 · Source
Need help with your order? Contact support.